Al Hassa-based Gulf Carton Factory has invested in a KCK-131-28 Mosca pallet strapping machine with an auto edge protector inserter option, said general manager Meshari Al Jabr.
“We choose Mosca because we have more than 10 years’ experience using their machines,” he told Packaging MEA.
“We found the machines to be reliable and hence we choose Mosca again. We will also like to recommend Mosca machines to others because they are reliable and cost effective with low operating costs and very less maintenance.”
The deal came through Mosca’s distributor Printech, he added.
“We received offers and very good recommendations from Printech, which helped to choose right model for our purposes,” he said.
“Their engineer visited our facility, surveyed the area and discussed in detail with us as to our expectations. He was also part of Mosca’s installation team, which ensured smooth running as per our expectation.”
Al Jabr added that Printech’s service engineers had delivered “proper coordination for all the matters between the Mosca team and our engineers during the installation”.
“Also, we find, with Printech that in case of any breakdown issues they are easily accessible, on phone or on e-mails,” he said. “Further, when we had a need for any spare parts, we have received them quickly either from their stock or from Mosca, Germany, with good coordination by Printech with Mosca to ensure that our machine problem is solved at the earliest.”
But he added that the packaging industry in Saudi Arabia can face challenges from raw material, salary and administrative costs. “It’s also not easy to find experienced manpower,” he added. “Another major issue is most of our machinery suppliers are located in Europe/US/Far East, and do not have any service team locally in Saudi Arabia or the GCC.”